Returns & Refunds Policy

Our Return, Refund and Exchange Policy.

We get it! Sometimes, you will buy something thinking it will work for you, but it doesn’t. As long as an item is still in its original condition, we accept returns, subject to the rules below.

Merchandise must either be defective or in its original condition, unworn and unwashed. 

Policy.

• Return Period: You have up to 7 Days from the date of delivery to initiate a return.
• Refund Options: You can choose to receive your refund via Mpesa or as a Seven Wears Giftcard.
• Refund Service Level Agreement (SLA): We commit to processing your refund within 2-3 days from the moment the item is handed over to us.
• Mpesa Refunds: Please note that Mpesa refunds are not applicable to items which are discounted.
• Discounted Items:Please note that items discounted during the Black November period (1st Nov - 30th Nov) will be eligible for exchanges or gift card refunds only.
• Exchange Procedure:
• To be eligible for an exchange, the items must meet our return criteria.
• Once returned, the items will need to be sent to the Seven Wears warehouse before the new exchange item is dispatched to you.
• Exchange SLA: We aim to complete the exchange process within 2-3 days from the time you hand over the item to us, if you are within Nairobi. For those located upcountry, the exchange process may take 3-7 days. 

What is not eligible for Return We reserve the right to refuse a return if it does not meet the below criteria. 

• Items which are under the following categories; Swimwear,Fragrances and underwear.
• Orders which are past the return period(48hrs from delivery date)
• Items which are believed to have been washed.
• Orders without an accompanying Seven Wears invoice.
• Items that do not meet hygiene standards due to foreign stains, sweat, or dirt.

NOTE:

• Seven Wears will not use payments from another order for the refund process. It's important to note that the return process must be fully completed before we can initiate a refund. Refunds will be processed as either a giftcard or an Mpesa refund for items without a discount.